The Desk Join the waitlist

Support

Need a hand? Start here.

Send your question. If something went wrong, tell us what you expected and what happened. Replies come from hello@earnednotgifted.com.

The Desk is not out yet. Leave your email and we’ll let you know when it opens.

support@thedesk.nyc

Include the details below so we can understand the issue.

Write to support

What to include

Help us see what you see.

Leave out passwords, keys and card numbers. We never need them.

Your data

Where it lives, and how to remove it.

The privacy notice explains what is kept and for how long.

On your Mac

Your records stay there.

Your records stay on your Mac; you choose which model sees each task.

Connected accounts

Disconnect in one place.

At launch, open Marketing, then Channels, and choose Disconnect for the account.

Your account

Ask us to delete it.

Write to support@thedesk.nyc or hello@earnednotgifted.com to request deletion. Some billing records are retained, as the privacy notice explains.

Billing

Clear answers about costs.

Where can I manage billing?

At launch, use Billing on your account page to cancel. For billing changes or help, write to hello@earnednotgifted.com.

Can I get a refund?

See the refunds policy for the full terms.

Where do I see what a run cost?

At launch, approve the maximum cost before a run starts. Your records keep the actual cost.